Delivery & Returns
FREE UK DELIVERY- all orders over £100+VAT for any size order. We use Royal Mail Tracked 24 & 48 Service for small orders and DPD, UPS or DHL Next day for larger orders. The cut-off time for the same-day shipping is 2 pm.
STANDARD UK DELIVERY- all orders below £100+VAT for any size order. We use Royal Mail Tracked 24 & 48 Service for small orders and DPD, UPS or DHL with Next day delivery for larger orders. We ship Monday to Friday excluding Bank Holidays! The cut-off time for the same-day shipping is 2 pm.
STANDARD INTERNATIONAL DELIVERY- Retail customers We have a flat rate European delivery charge for single product shipments or box up to 2 kg .
STANDARD INTERNATIONAL DELIVERY- Wholesale customers:
individually quoted by country per box up to 30 kg. Multiple boxes will be quoted on request or on pro forma invoice.
Volumetric weight factors apply to Rates. Shipments will be charged according to the higher of actual or volumetric (dimensional) weight per piece. DHL calculates volumetric weight (in Kilograms) by dividing the piece volume (in Cubic Centimeters) by 5000 (or Length x Width x Height (in cm) / 5000).
We USE DHL Economy SELECT EXPORT
International deliveries & Wholesale customers: Please note the above prices will automatically be added to your web order. If your shipment needs more than one parcel (box) for shipping, you will be contacted to arrange further payment. All Prices are excluding VAT!
If your country is not listed above please contact us for a quote. We can offer Express and Express saver service -worldwide.
Preparation of your order: We aim to get orders out for delivery up to a maximum of 2 working days of payment, but depending on how busy we are can be sooner or longer than the stated above time.
We deliver our products nationally and internationally via Royal Mail, DPD, UPS, and DHL.
RETURNS
We hold 30 days return policy from issuing the invoice. Any goods returned under terms of the sale must be suitably packed as new and with the nature of the fault ( if any) and the full name and address of the customer clearly indicated. Goods are returned at the customer's expense in the condition they have been purchased. We do NOT offer ''Sell or Return'' on our stock. Please make sure you indicate the order number so we can allocate your return. You can use our web return form (click here) to start your return. We can provide a paid return label if it is required from a customer ( UK use Only ) at £ 4.50+VAT via Tracked 48 Service.
In event of a return please contact us via the online form or email to receive your RT number. This will help us to deal with your return quicker!
Return address after 15th of Feb 2022- Unit 3, 4 Botany Way, Whitby, YO22 4QX